faq
SHIPPING
Where do you ship?
We ship Worldwide.
When will I receive my plant?
We normally ship on Mondays and Tuesdays only.
What are your shipping costs?
Standard shipping to all countries is calculated based on the country.
Why do you only ship on Mondays and Tuesdays?
1. To avoid, if possible, the plants to get stuck in transport during the weekend.
Do you ship plants with plant passports?
Yes, as of December 2019, we are registered according to Legislation (EU) 2016/203, which requires us to issue and ship with plant passports. Every single plant we ship will have a plant passport issued.
Do you ship outside of the EU with a phytosanitary certificate?
Yes, we are.
Where do you ship from?
We ship from Stuttgart, Germany
ORDERING
Do you still sell through ebay auctions?
Yes, ocasionally.
If plants are in my shopping basket, are they reserved?
Our e-commerce provider does not allow for reserving items in your basket. This means that if you add something to it and someone else is quicker with the purchase, the item will dissapear from the basket.
Do I have to create an account?
For a faster checkout, especially during restock times, we advise to register on our website and create an account with all you shipping data beforehand.
Can you hold my order for me?
Yes, we can hold your order for as long as you need, we can also ship it, so you receive it on the day of your choosing. Just make a note of this with your purchase, so we are aware of your wishes.
Do you combine multiple orders?
Yes, we do. We automatically combine all orders made by one customer within one week. Before shippping, you will receive a refund for the shipping costs and pay only for one shiping. If your combined orders amount to over 300Euro, we will refund you all the delivery costs (shipping over 300Euro is free of charge).
RETURNS
Do you accept returns?
Yes, we do.
Your refund will be processed after the receipt of the plant which has to be shipped back in its original packaging and wrapped equally carefully. The payment will be returned to your original method of payment, minus the shipping costs. You will be responsible for paying for your own shipping costs for returning your item.
If the plant has been badly damaged in transport due to mishandling of the package or a shipment delay, please take pictures of the damaged packaging and the plant as soon as possible after receiving it, and send them to our email address within 24h of the receipt of your parcel.
What do I have to do to return my plant?
First of all, please contact us, so that we know we are receiving a return.
PLANT CARE
How should I care for my plant after receiving it?
Please, refer to the Plant care page on our website.
ABOUT US
Do you have a physical shop I could visit?
No, our nursery is private and we sell plants exclusively online.
Where do you ship from?
We ship from Stuttgart, Germany.
PLANTS
Where do you source your plants?
We grow and propagate approximately 65% of the plants sold on this website ourselves. This is the tendency we would like to keep and expand as much as possible.
How do you propagate your plants?
We propagate by both stem and top cuttings, we don't propagate from seed.
Can you send me additional photos of the plant I would like to buy?
Yes, of course, just drop us an email with your request, and we will do our best to accomodate your request.
Can I choose a specific plant?
If there is more than one plant of a certain species available for sale, the plant will have "Options" to choose from. Once you select the option, only the corresponding images of this particular option will show. Once selected and purchased, you will receive that exact plant.
AVAILABILITY
Can I sign up for a 'back in stock' notification for a particular plant?
Yes! If the plant you are after is out of stock, just use the button 'Notify me when back in stock', confirm your email and we will send you a notification when the plant is back in stock !
Can you source a particular plant for me?
We used to do special orders and pre-orders, but we have walked away from this practice, as it was very difficult to keep up with the amount of pre-orders and enquiries. We are way too small a business to provide this this service at a long run.
What happened with 'special orders' or 'pre-orders'?
We have scrapped this option. It was very difficult to keep up with the amount of pre-orders and enquiries. We are way too small a business to provide this this service at a long run and instead of concentrating on imports, we want to concentrate on propagation and growing here, in Europe.
When will a plant (here enter name of your wishlist beauty) be available again?
If you sign up to our mailing list, you will receive emails when new stock is available online. We are not, however aable to tell you when particular plants will be available again. When we import plants, we normally hand-pick them. It is difficult to say what we will find. Those that we grow ourselves, on the other hand - that depends on each and every plant individually. How it grows, if it's rooted well enough, if it's ready for being sold and shipped.