FAQ - Frequently asked questions

No, but it’s recommended. An account makes checkout faster, lets you track order history, and gives you access to our Loyalty Program, where you earn points for purchases and redeem rewards.

No. Items remain available to other shoppers until checkout is completed. If an item sells out before you finalize your order, it may disappear from your cart. We’ll send you a reminder if you leave items in your cart.

No, we are an online-only shop. Our plants ship directly from facilities in Germany and the Netherlands, ensuring they travel quickly and with minimal handling.

We are only on Pinterest. We’re a VERY small team, so instead of managing multiple platforms, we focus on plant care, fast shipping, and providing high-quality customer service.

Reviews are available on Trustpilot, Google, and eBay.

We love hearing from you! ⭐⭐⭐⭐⭐

✔ After your order is fulfilled, you’ll receive a Trustpilot review invitation via email.

✔ You can also review us on Google

✔ Your honest feedback helps us improve and serve you better—thank you!

If something is wrong with your order, please do us the courtesy of contacting us first. We can’t fix it without knowing about it, but we believe there is nothing we can’t resolve.

We primarily provide support in English and German. Thanks to some brilliant translators, we can also respond to messages written other languages—so no worries there!