privacy Policy

 

This privacy policy will explain how  foliage factory uses the personal data we collect from you when you use our website and online shop.

TOPICS:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us  

 

WHAT DATA DO WE COLLECT?

foliage factory collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

  • Postal address

 

HOW DO WE COLLECT YOUR DATA?

You directly provide foliage factory with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

HOW WILL WE USE YOUR DATA?

foliage factory collects your data so that we can:

  • Process your order and manage your account.

  • Contact you in case of problems arising with the order, payment, delivery, etc.

  • Email you with special offers on other products and services we think you might like.

  • Your email address or telephone number may be passed on to the delivery service provider chosen by you at checkout, so that the parcel service provider can send an e-mail before the delivery of the goods for the purpose of coordinating a delivery date or can contact you by phone or send status information about the delivery of the shipment. You can revoke your consent to this at any time.

When foliage factory processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

HOW DO WE STORE YOUR DATA?

foliage factory is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

MARKETING

foliage factory would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop foliage factory from contacting you for marketing purposes or giving your data to other members of the foliage factory group.

If you no longer wish to be contacted for marketing purposes, please contact us.

 

WHAT ARE YOUR DATA PROTECTION RIGHTS?

foliage factory would like to make sure, you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request foliage factory for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that foliage factory correct any information you believe is inaccurate. You also have the right to request foliage factory to complete the information you believe is incomplete.

The right to erasure – You have the right to request that foliage factory erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that foliage factory restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to foliage factory's processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that foliage factory

transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@foliage-factory.com

COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

HOW DO WE USE COOKIES?

foliage factory uses cookies in a range of ways to improve your experience on our website, including:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to our site)

  • To monitor and analyze the performance, operation and effectiveness of our platform

  • To ensure our platform is secure and safe to use

 

WHAT TYPES OF COOKIES DO WE USE?

There are a number of different types of cookies, however, our website uses:

  • Functionality – foliage factory uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – foliage factory uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. foliage factory sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

  • All cookies foliage factory uses, and the duration of usage, are listed here: ForceFlashSite (Session), hs (Session), smSession (Persistent), XSRF-TOKEN (Session), svSession (Persistent), SSR-caching (Session), smSession (Persistent), TS* (Session), TS01*******(Session), TSxxxxxxxx (where x is replaced with a random series of numbers and letters) (Session), TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) (Session).

 

HOW TO MANAGE COOKIES

You can set your browser not to accept cookies, and/ or remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

PRIVACY POLICY OF OTHER WEBSITES

The foliage factory website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 December 2019.

HOW TO CONTACT US

If you have any questions about foliage factory's’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: hello@foliage-factory,com

FOLIAGE FACTORY

You recieve the plant you see in the picture. Each and every plant is photographed separately.

All our plants are soil-free and hydro-ready.

We are an online-only shop located in Germany, Europe.

We ship Worldwide.

Any questions?

Visit the FAQ section.

Answer not there?

Drop us a line:

hello@foliage-factory.com

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