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PAYMENTS + SHIPPING + RETURNS

payments

PAYMENTS

MINIMUM ORDER VALUE:

Please note that we require a 25€ minimum value to process your order.

 

ACCEPTED METHODS OF PAYMENT:

We accept the following methods of payment:

1. Credit/ Debit cards

2. Bank transfers: Sofort, Giropay, Ideal

3. Apple Pay

4. Paypal

5.  Klarna

6. AliPay

For more information, please visit our Payment methods page.

SHIPPING POLICY

FULFILLMENT TIME:

Please note that our current fulfillment time is up to 2 weeks, within which your order should be shipped.

We ship only at the beginning of the week - Mondays and Tuesdays.

You will receive a tracking number as soon as your order has been shipped.

If you require your purchase to be shipped (and/ or delivered) quicker or on a specific date, please drop us a line before ordering and we will let you know if it is possible.

 

The standard shipping time lasts normally 2-7 working days within the EU. For specific destinations, please refer to our Shipping section below..

 

In case of bank holidays, temperatures being too low or too high, or if we are not able to ship, we will inform you straight away.



SHIPPING DESTINATIONS:
Currently we ship only within the EU and Switzerland.

DELIVERY TIME:
The delivery time will depend on the country you're in, please see the estimated delivery times below. foliage factory use all reasonable means to ensure that your order is delivered within a specified time, however we cannot accept any responsibility for late deliveries due to circumstances outside of our control or related to the shipping company. We will do our best to inform you of any unexpected delay and offer a solution if any problems arise.


TRACKING:
All the parcels are tracked and you will receive your tracking number with your shipping confirmation as soon as the parcel has been posted.

WEATHER AND SHIPPING:
We do not ship if the temperatures are under 0°C or over 26°C. If the day or night temperatures are outside of this range, we will postpone your order until they have improved.

You can always request a shipping delay, if you would rather that the plants are shipped when the temperatures improve or if you are worried that temperatures in your area may influence the condition of the plants. We are happy to hold on to your purchase for as long as needed.


SECURE PACKAGING:
Before being shipped, all the plants are carefully inspected, cleaned and pruned, if necessary.
We ship all plants with their roots in medium they have been grown in, in a nursery pot which can be re-used. All plants are carefully secured not to move in the package and the medium is wrapped to avoid it from spilling. Plants which require more humidity to thrive in, will be shipped in an enclosed container to keep the humidity high during travel.


DAMAGED PACKAGING ON ARRIVAL:
Please take detailed pictures of the packaging if it arrives damaged and send them to us as soon as possible after the receipt of the parcel. Please, refer to our Return Policy and  Terms & Conditions.

Fulfillment time

SHIPPING RATES AND DELIVERY TIME ESTIMATES BY COUNTRY:

Please note, the estimated shipping time relates to shipping only. Our current fulfillment time is max. 2 weeks from the order receipt unless the aforementioned temperatures are out of range. The next shipping dates are always announced on top of the page. Your order will be shipped on one of these dates.

Free shipping for all orders over €100

COUNTRY

SHIPPING COST

DELIVERY TIME ESTIMATE


 

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Switzerland

The Netherlands


 

€16.95

€11.95

€26.95

€26.95

€26.95

€11.95

€16.95

€26.95

€16.95

€16.95

€7.95

€26.95

€16.95

€26.95

€16.95

€26.95

€26.95

€11.95

€26.95

€16.95

€16.95

€26.95

€16.95

€16.95

€16.95

€26.95

€26.95

€11.95


 

2 - 3 business days

2 - 3 business days

3 - 6 business days

3 - 5 business days

3 - 6 business days

3 - 5 business days

2 - 3 business days

3 - 6 business days

3 - 5 business days

2 - 3 business days

2 - 3 business days

3 - 6 business days

3 - 5 business days

3 - 5 business days

3 - 6 business days

3 - 6 business days

3 - 6 business days

2 - 3 business days

3 - 6 business days

3 - 5 business days

3 - 6 business days

3 - 6 business days

3 - 5 business days

3 - 5 business days

3 - 5 business days

3 - 5 business days

3 - 6 business days

2 - 3 business days

Return & Exchange Policy

Return Policy

PLANTS WE SELL

We only ship healthy and carefully inspected plants.

If for whatever reason the plant you receive looks unhealthy or does not meet your expectations, we will be happy to receive its return and issue a full refund, or replace it (stock allowing) no questions asked.

RETURNS, REFUNDS & REPLACEMENTS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or a replacement.

If you are not happy with your order for any reason, you need to let us know as soon as possible after its receipt. Depending on the situation, we will either ask you to send it back, we will issue a refund or we will provide replacement plants.

To return your product, you should email us at hello@foliage-factory.com or fill in the form below. It is very important that we are notified of the package being returned to us, simply so that we don't miss it. You are responsible for the return shipping costs. Please note that you will not be reimbursed for the original shipping costs. Any refunds made by us will be issued back to the payment method that you used to place your order.

To be eligible for a return or exchange, your item must be not tampered with (no roots/ stem/ leaves cut, plant needs to be in the same substrate we sent it in, no chemical treatments applied to the plant)  and in the same condition that you received it. It must also be in the original packaging.


Your refund will be processed after the receipt of the plant which has to be shipped back to us in its original packaging.. The payment will be returned to your original method of payment. Please note that it may take up to 5 working days for the money to be visible in your account, this is not dependent on us, but on the payment provider.

Only full refunds are issued on receipt of the returned good, we do not issue any partial refunds. For more information please see below.​

PARTIAL REFUNDS:

We do not issue partial refunds for: snapped leaves, tears and yellowing leaf, broken-off or snapped roots, however if the plant you have received does not meet your expectations in any way, we will be happy to accept its return and issue a full refund or send you a replacement plant

 

Partial refunds are not a part of our policy due to accounting and tax reasons. We are also 100% sure that once we receive a returned plant, we can nurse it back to health.

We are also more than happy to give you some advice on how to get your plant back on track, just drop us a message with your concerns.

TRANSPORT-DAMAGED PLANTS:
If the plant has been badly damaged in transport due to obvious mishandling of the package or a shipment delay, please take pictures of the damaged packaging and the plant as soon as possible after receiving it, and send them to our email address within 24h of the receipt of your parcel. We will do our best to sort out any problems as soon as possible.

 

All our parcels are insured.

 

If the plant gets very badly damaged in transport, we will do our best to replace it (if stock allows) or to refund the price of the plant.

Please note, it’s natural for plants, which are living organisms, to show minor signs of stress or cosmetic  damage after transport.

CANCELLATION/ REFUND FORM

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