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PAYMENTS + SHIPPING + RETURNS

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PAYMENTS

MINIMUM ORDER VALUE:

Please note that we require a 25€ minimum value to process your order.

 

ACCEPTED METHODS OF PAYMENT:

We accept the following methods of payment:

1. Credit cards, Debit cards, PaySafe Card

2. Bank transfers: Sofort, Giropay, Ideal, Sepa, Bancontact, MyBank

3. Apple Pay

4. Paypal

5.  Klarna

For more information, please visit our Payment methods page.

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SHIPPING:

  • FULFILLMENT TIME:

Our current fulfillment time is up to 10 days, within or after which your order should be shipped. If temperatures are too low or too high, we may have to postpone the shipping.

You will receive a tracking number as soon as your order has been shipped.

If you require your purchase to be shipped (and/ or delivered) quicker or on a specific date, please drop us a line before ordering and we will let you know if it is possible.

  • WEATHER AND SHIPPING:

We do not ship if the temperatures are under 0°C or over 26°C. If the day or night temperatures are outside of this range, we will postpone your order until they have improved. In cold temperatures we add a 72h heatpack free of charge to your order.

You can always request a shipping delay, if you would rather that the plants are shipped when the temperatures improve or if you are worried that temperatures in your area may influence the condition of the plants. We are happy to hold on to your purchase for as long as needed

  • TRACKING:

All the parcels are tracked and you will receive your tracking number with your shipping confirmation as soon as the parcel has been posted. You can track your order HERE.

  • SECURE PACKAGING:

Before being shipped, all the plants are carefully inspected, cleaned and pruned, if necessary.
We ship all plants with their roots in medium they have been grown in, in a nursery pot which can be re-used. All plants are carefully secured not to move in the package and the medium is wrapped to avoid it from spilling. Plants which require more humidity to thrive in, will be shipped in an enclosed container to keep the humidity high during travel. Please note that if the plant is re-potted within our 28-day guarantee period, it will not be eligible for a refund/ exchange
 

  • SHIPPING DESTINATIONS:

Currently we ship only within the EU and Switzerland.

Greece, Cyprus, Malta and the Canary Islands customers: because of very long shipping and border control times we cannot ship your plants with standard services. Please, email us for an individual shipping quote.

  • SHIPPING RATES AND DELIVERY TIME ESTIMATES BY COUNTRY:

The delivery time will depend on the country you're in, please see the estimated delivery times below. foliage factory use all reasonable means to ensure that your order is delivered within a specified time, however we cannot accept any responsibility for late deliveries due to circumstances outside of our control or related to the shipping company. We will do our best to inform you of any unexpected delay and offer a solution if any problems arise.

The estimated shipping time relates to shipping only. Our current fulfillment time is ca. 10 days from the order receipt unless the aforementioned temperatures are out of range.

Shipping for all orders over 100 € is free of charge.

DELIVERY TIME

SHIPPING COST

COUNTRY


 

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxemboug

Malta

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Switzerland

The Netherlands


 

€16.95

€11.95

€26.95

€26.95

contact us

€11.95

€16.95

€26.95

€16.95

€16.95

€6.95

contact us

€16.95

€26.95

€16.95

€26.95

€26.95

€11.95

contact us

€16.95

€16.95

€26.95

€16.95

€16.95

€16.95

€26.95

€26.95

€11.95


 

2 - 3 business days

2 - 3 business days

3 - 6 business days

3 - 5 business days

contact us

3 - 5 business days

2 - 3 business days

3 - 6 business days

3 - 5 business days

2 - 3 business days

2 - 3 business days

contact us

3 - 5 business days

3 - 5 business days

3 - 6 business days

3 - 6 business days

3 - 6 business days

2 - 3 business days

contact us

3 - 5 business days

3 - 6 business days

3 - 6 business days

3 - 5 business days

3 - 5 business days

3 - 5 business days

3 - 5 business days

3 - 6 business days

2 - 3 business days

RETURNS & REFUNDS

  • PLANTS WE SELL

We only ship healthy and carefully inspected plants. We also do our best to pack them as securely as possible. This does not mean that accidents during shipping don't happen for various reasons.

All plant measurements are indicated as a range in 'SIZE' section on each product page.

 

Unless stated otherwise, all pictures of the plants are representative of size and appearance.

Please note that each plant is unique; size, shape and/ or variegation fluctuate depending on cultural conditions. No rights can be derived from the pictures on the product page.

If for whatever reason the plant you receive looks unhealthy or does not meet your expectations, we will be happy to issue a full refund, replace it (stock allowing), or exchange it. Our customer service will contact you as soon as possible after receiving your message and we will do our best to solve any possible issues together, so that you receive a satisfactory resolution to your complaint.

  • GUARANTEE

Our guarantee lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or a replacement. To be eligible for a return or exchange within the 28 day guarantee period, your plant must be not tampered with (no roots/ stem/ leaves cut, plant needs to be in the same substrate and the same pot we sent it in, no chemical treatments applied to the plant)  and in the same condition that you received it. It should also be shipped back the original packaging. Please note that re-potting your plant within the 28-day guarantee period will void the guarantee.

If, however,  after the receipt, you are not happy with your order for any reason, or if the plant arrived damaged you need to let us know as soon as possible after its receipt. Depending on the situation and the plants, we will either ask you to send it back, we will issue a refund or we will provide replacement plants.


If we ask you to return your plant, the  refund will be processed after the receipt of the plant. The payment will be returned to your original method of payment. Please note that it may take up to 5 working days for the money to be visible in your account, this is not dependent on us, but on the payment provider.

To return your plant, you should email us at hello@foliage-factory.com or fill in the form below. It is very important that we are notified of the package being returned to us, simply so that we don't miss it.

Any fertilizers and/ or substrates that have been opened, will not be eligible for return and/ or return.

  • TRANSPORT-DAMAGED PACKAGING OR GOODS:

If the plant or any other product has been badly damaged in transport due to obvious mishandling of the package or a shipment delay, please take pictures of the damaged packaging and the plant as soon as possible after receiving it, and send them to our email address. We will do our best to sort out any problems as soon as possible. All our parcels are insured. If anything gets damaged in transport, we will do our best to replace it (if stock allows) or to refund its price.

Please note, it’s natural for plants, which are living organisms, to show minor signs of stress or cosmetic  damage after transport.

CANCELLATION/ REFUND FORM

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payments
Fulfillment time
shipping desintions& rates
Return Policy
Weather and shipping
Tracking
Packaging
Guarantee
Transport-damage
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