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contact us: Cancellation

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Use the cancellation form to stop an order that hasn’t been processed or shipped yet. Please notify us within 24 hours of placing your order if you wish to cancel. Many orders are shipped on the same or the next day, so we cannot guarantee cancellation.

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When to use this form?
 

  • You’ve just placed an order and want to cancel it right away.

  • Your order hasn’t been processed or shipped yet.


Please refer to our FAQ  first

When will you hear back from us?

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We typically respond within 48 hours of receiving your message, Monday to Friday, between 8:00 AM and 4:00 PM CET.

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Please note: Our customer service is unavailable on weekends and public holidays.

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Due to a high volume of inquiries, messages about existing orders are prioritized.

Thank you! We will get back to you as soon as possible.

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