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contact us: Shipping/Tracking/Delivery Issues

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Use this form to report any problems related to the shipping, tracking, or delivery of your order. We’ll work to resolve the issue as quickly as possible.

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When to use this form?
 

  • You’re unable to track your package.

  • Your tracking status hasn’t updated.

  • There’s a delay or problem with your delivery.


Please refer to our FAQ  first

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If you're worried about the whereabouts of your order, please remember our processing time can take up to 7 working days before shipping. Extreme weather, like frost or heatwaves, may delay shipping to protect your plants. For more details, check our Shipping and Delivery Guidelines.

 

 

If you haven't received tracking information yet, please check your spam folder first.

When will you hear back from us?

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We typically respond within 48 hours of receiving your message, Monday to Friday, between 8:00 AM and 4:00 PM CET.

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Please note: Our customer service is unavailable on weekends and public holidays.

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Due to a high volume of inquiries, messages about existing orders are prioritized.

Thank you! We will get back to you as soon as possible.

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